Policy Information

Privacy Policy

Reframe UK Privacy Policy

  Our contact details

Name: Faith Dawkins

E-mail: Faith.Dawkins@reframeuk.org

  The type of personal information we collect

We currently collect and process the following information:

·       Personal identifiers, contacts and characteristics (for example, name and contact details)

·       Members and customers email addresses

·       Customer financial information

·       Website user stats collected through cookies

·       Family details, lifestyle, and social circumstances

·       For volunteers and employees education, convictions, gender, age, racial and ethnic, identity, first language, disability, sexual orientation & religion

 How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       Cookies on the website

·       Forms you supply on the website

We use the information that you have given us to

 • reply to enquiries you send to us.

• handle donations or other transactions that you initiate. This may be  done on our behalf by one of our external platforms, such as PayPal.

• where you have specifically agreed to this, send you marketing  communications by email relating to our work which we think may be

of interest to you.

 • fulfil our administrative requirements (for example, completing Gift Aid returns). We may also use your data for analytical purposes however

you will not be identified when data is used for this purpose as the  data is anonymous

We may share your personal information

with third parties where required by law, where it is necessary to administer a contract or agreement with you, to provide a benefit, or where we have a legitimate interest in doing so.

We will only pass your data to third parties in the following circumstances:

● You have provided your explicit consent for us to pass data to a named

third party, if required;

● We are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with  that third party that fulfils our legal obligations in relation to the use of  third party data processors; or

● We are required by law to share your data e.g. required by a court of law or the police.

● Where there is a risk that you or someone else is at risk of immediate  and significant harm. Where this is the case we will try and notify you  of this prior to sharing information unless we believe this would cause  an additional significant risk to you or another person.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent . You are able to remove your consent at any time. You can do this by contacting info@reframeuk.org

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.



REFRAME has a zero-tolerance approach to abuse. REFRAME recognises that under the Care Act 2014 it has a duty for the care and protection of adults who are at risk of abuse.  It is committed to promoting wellbeing, harm prevention and to responding effectively if concerns are raised. Adults will be included in swift and personalised safeguarding responses

 It is also committed to inter agency collaboration on the development and implementation of procedures for the protection of adults at risk from abuse, it has a duty and responsibility for making arrangements to ensure all its functions are discharged having regard to safeguarding and promoting the adults at risk of abuse. The policy is about stopping abuse where it is happening and preventing abuse where there is a risk that it may occur. 

There can be no excuses for not taking all reasonable action to protect adults at risk from abuse, exploitation, radicalisation and mistreatment. All citizens of the United Kingdom have their rights enshrined within the Human Rights Act 1998. People who are eligible to receive health and community care services may be additionally vulnerable to the violation of these rights by reason of disability, impairment, age or illness. 

This policy and procedure is supported by the REFRAME Recruitment policy and procedure that embeds the Key Safeguarding Employment Standards. 

This policy and operational guidance references the Suffolk Safeguarding Partnership  multi agency safeguarding policy

 We are committed to and follow the six key principles of safeguarding adults work, Making Safeguarding Personal and Capacity, Consent and Decision Making (See Appendix 1 for details)

  REFRAME is committed to the following:

 ·  The welfare of the adult at risk is paramount;

·   All adults at risk have the right to protection from abuse

·  safeguarding is everyone’s responsibility: for services to be effective each professional and organisation should play their full part; and

·  All suspicions and allegations of abuse must be properly reported to the relevant internal and external authorities and dealt with swiftly and appropriately

·  Arrangements which set out clearly the processes for sharing information procedures with other professionals and with the Suffolk Safeguarding Partnership;

• Staff, contractors and volunteers must be clear on appropriate behaviour and responses. Where appropriate, failure by staff to maintain standards may be dealt with using REFRAMES Disciplinary Procedures

• clear whistleblowing procedures are suitably referenced in staff training and codes of conduct, and a culture that enables issues about safeguarding and promoting welfare to be addressed;

• All staff are aware of the policy and procedures for the safeguarding and protection of adults at risk through appropriate safeguarding training, supervision and support for staff and for creating an environment where staff feel able to raise concerns and feel supported in meeting their safeguarding role;

• staff are given a mandatory induction, which includes familiarisation with safeguarding responsibilities and procedures to be followed if anyone has any concerns;

•  all staff should have regular reviews of their own practice to ensure they improve over time in their work with adults at risk of abuse and families

• a clear line of accountability for the provision of  safe services exists

•  a senior board level lead to take leadership responsibility for REFRAME’s safeguarding arrangements;

•  a designated lead for safeguarding at REFRAME.

•  safe recruitment practices are in place including policies on when to obtain a DBS check;

Disclosure and Barring Service Policy

Reframe UK has a duty to provide a safe environment for all those who access our services. Reframe UK is committed to safeguarding the welfare of those accessing our services through the effective use of the DBS vetting process for all relevant employees. This policy is also applicable to Trustees,

Volunteers and agency staff.

This policy sets out the approach that Reframe UK will take when recruiting employees to posts involving work with vulnerable adults and children.

Reframe UK is committed to equality of opportunity for all job applicants and aims to select people for employment based on their skills, abilities, experience, knowledge and, where appropriate,

qualifications and training.

Reframe UK will comply with its legal obligations in relation to recruiting people to work with vulnerable adults and children.

You will not be permitted to begin work with vulnerable adults and/or children until the outcome of

your DBS check is known unless this is under supervision. If you will be working in ‘regulated activity’ with vulnerable adults and children, the DBS check must include a check against the barred list.

DBS Checks and when to use them It is best practice to determine the type of DBS Disclosure that is required by way of a risk assessment which should be undertaken by the manager responsible for the activity that the individual will be undertaking. Managers should conduct the risk assessment before the activity commences and in the case of recruitment to a vacant post, this should take place prior to the recruitment process. Managers are also responsible for the ongoing reassessment of the post/work to ascertain if the level and type of contact the individual has with vulnerable adults and/or children has changed and, if necessary, to initiate a new DBS Disclosure.

Reframe abides by the duty of care to safeguard and promote the welfare of children and young people and is committed to safeguarding practice that reflects statutory responsibilities, government guidance and complies with best practice requirements.

 · We recognise that the welfare of children is paramount in all the work we do and in all the decisions we take

· All children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse

·  Some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues

·  Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.


Reframe will:

 · Protect children and young people who receive Reframe services from harm. This includes the children of adults who use our services.

·  Provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection.


This policy applies to anyone working on behalf of Reframe, including senior managers and the board of trustees, paid staff, volunteers, sessional workers, agency staff and students. Failure to comply with the policy and related procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.


Definitions :

  The Children Act 1989 definition of a child is: anyone who has not yet reached their 18th birthday, even if they are living independently, are a member of the armed forces or are in hospital.

  Adult at Risk:

  ·   An adult who has needs for care and support (whether or not the authority is meeting any of those needs),

·   is experiencing, or is at risk of, abuse or neglect, and

·   as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it.


Child and Adult Abuse:

  Children and adults may be vulnerable to neglect and abuse or exploitation from within their family and from individuals they come across in their daily lives. There are 4 main categories of abuse, which are: sexual, physical, emotional abuse, and neglect. It is important to be aware of more specific types of abuse that fall within these categories; they are:

·       Bullying and cyberbullying

·       Child sexual exploitation

·       Child Criminal exploitation

·       Child trafficking

·       Domestic abuse

·       Female genital mutilation

·       Grooming

·       Historical abuse

·       Online abuse

  Safeguarding children:

  Safeguarding children is defined in Working Together to Safeguard Children 2018 as:

  ·       protecting children from maltreatment.

·       preventing impairment of children’s health or development.

·       ensuring that children are growing up in circumstances consistent with the provision of safe and effective care.

·       taking action to enable all children to have the best outcomes.

Any further questions please email us at info@reframeuk.org  


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Any further questions please email us at  info@reframeuk.org    


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You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.